Customer Support
Call us on 02 6362 8866
Returns, Refunds & Exchanges
Changed your mind or need a different size? We’re here to help. Review our returns and exchanges policy below, including how to return an order online or in store.
Return Policy
30-day refunds
Change your mind within 30 days for a full refund to your original payment method.
Condition
Items must be returned unworn, unwashed, with original tags attached and in original packaging where applicable.
How To Return
In Store
Bring your item to any of our five stores Bathurst, Wagga Wagga, Orange, Mudgee or Dubbo along with your receipt or proof of purchase.
By Post
- Complete the returns form included in your parcel and include it with your returned item.
- Pack the item securely in its original packaging, with all tags attached.
- Send via tracked or registered post to:
Customer Service, Blowes Clothing
204 Summer Street, Orange NSW 2800, Australia
We recommend using tracked or registered post, as Blowes Clothing is not responsible for returns lost in transit. For faulty items, please call Customer Service on 02 6362 8866 or email customerservice@blowesclothing.com.au before returning your item.
Refunds
Refunds will be processed back to the original payment method used for the purchase. EFTPOS and credit card refunds must be processed back to the same card used for the original purchase.
Refunds exclude any original shipping charges, duties, taxes or tariffs paid on the original shipment unless required by law.
International Orders
If you need to return or exchange an item from an international order, please contact our Customer Service team before sending your item back.
Our team will discuss your return or exchange with you, advise you on the next steps and provide return instructions where required.
Please do not return your item until you've spoken with our team. This helps us ensure your return is handled efficiently, sent to the correct location and allows us to advise you of any applicable shipping, duties or customs costs before your item is sent.
Once your returned item has been received and your refund has been processed, we'll send you an email to let you know.
Exchange Policy
60-Day Exchanges
If you'd like to exchange an item, please let us know the style, size and colour you'd like instead.
The original item will need to be returned to us first. Once we receive your return, we'll arrange a new order for the replacement item and notify you by email once your exchange has been processed.
For exchanges due to change of mind, incorrect size or customer preference, customers are responsible for the cost of returning the original item to Blowes Clothing unless the item is faulty, damaged or incorrectly supplied.
Any discounts applied to your original purchase will be honoured on the exchange.
International Exchanges
For international exchanges, the customer is responsible for the cost of shipping the replacement item unless the item is faulty, damaged or incorrectly supplied.
A replacement shipment may be treated as a new import by the destination country's customs authority. This means additional duties, taxes, tariffs or customs charges may apply.
Where Blowes Clothing has agreed to cover duties or taxes associated with a replacement shipment, this will be confirmed with you before the replacement item is dispatched.
Where duties, tariffs or other import charges are particularly high, we may contact you before processing the exchange to discuss the available options, which may include an exchange, return for refund or store credit.
Faulty, Damaged or Incorrect
Items
If you've received an incorrect item, or your item has arrived faulty or damaged, please contact our Customer Service team before returning it.
Where the return is accepted as faulty, damaged or incorrectly supplied, Blowes Clothing will arrange or cover reasonable return and replacement shipping costs, including applicable duties or taxes associated with sending the replacement item.
*Custom and made-to-order items are not eligible for return or exchange unless the item is deemed faulty or incorrect.
EU Customers - Right of Withdrawal
If you are a customer located in the European Union, you may have the legal right to withdraw from your online purchase within 14 days of receiving your order, unless an exemption applies.
To exercise this right, please contact us within the withdrawal period and provide your name, order number and the item or items you wish to return. You can also sign in to your customer account and submit a return or cancellation request.
Items must be returned in original sale condition, unworn, unwashed and with original tags and packaging included where applicable.
EU customers are responsible for return postage for change-of-mind returns, including withdrawal returns, unless the item is faulty, damaged or incorrect.
We may withhold the refund until we have received the returned goods or you have provided evidence that the goods have been sent back to us.