Blowes Clothing Returns and Refunds Policy: How to Return an Order
Refunds are available within 30 days of purchase.
Exchanges are available within 60 days of purchase.
We are happy to exchange products returned in original sale condition, unworn, unwashed, with original tags attached and packaging included where applicable.
Returns or exchanges of online purchases may be made in person or by post. Refunds will be processed using the original tender type. EFTPOS/Credit Card refunds must be processed against the original card details (the exact card used to make the original purchase) and with docket/receipt of sale.
Our postal return address is:
Attn: Customer Service
Blowes Clothing
204 Summer Street
ORANGE NSW 2800
AUSTRALIA
Refund Notifications
If you have requested a refund for your online order, we will notify you via email once your refund has been processed.
Exchange
If you would like to exchange an item, please inform us of the style, size and colour that you would prefer. The item from the original order needs to be returned first, and a new order containing the exchanged item will then be processed. Any discounts received will be carried over in an exchange. We will notify you via email once your exchange has been processed.
As Blowes Clothing is not liable for the loss of an item being returned we recommend that you return items using registered or tracked mail.
Return Postage
If you are returning or exchanging a faulty, damaged or incorrect item we will pay for the packaging and postage costs. However, we are unable to offer free delivery for ‘change of mind’ returns or exchanges.
No Refund or Exchange on Custom Orders
Please choose carefully as there will be no refund or exchange on made to order, custom made and/or customer special items.
EU Customers - Right of Withdrawal
If you are a customer located in the European Union, you may have a legal right to withdraw from your online purchase within 14 days of receiving your order, unless an exemption applies.
To exercise this right, please contact us within the withdrawal period and provide your name, order number and the item/s you wish to return. You can sign in to your customer account, and submit a return or cancellation request here.
Items must be returned in original sale condition, unworn, unwashed, with original tags attached and packaging included where applicable.
EU customers are responsible for return postage for change-of-mind returns, including EU withdrawal returns, unless the item is faulty, damaged or incorrect.
We may withhold the refund until we have received the returned goods or you have provided evidence that the goods have been sent back to us.
Made to order, custom made and/or customer special items are not eligible for refund or exchange, unless required by law.
Contact Customer Service
Call - 02 6361 2064 Monday-Friday 9.00am - 4.00pm
Email - customerservice@blowesclothing.com.au