Customer Care
FAQ Topics
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Orders
- Can I change or cancel my order?
- How do I update the email address on my order?
- My shipping address is incorrect. What should I do?
- What if my item arrives faulty or broken?
- What if my item becomes faulty after use?
- What if my order arrives damaged?
- Why have I received the wrong item?
- Why is an item missing from my order?
Shipping
- Are international taxes and duties covered? (Rest of the world)
- What are the shipping rates? (Australia)
- How do I track my order? (Australia)
- How do I track my order? (Rest of the world)
- How much is international shipping? (Rest of the world)
- What are the shipping times? (Australia)
- What are the shipping times? (Rest of the world)
- What is the oversized shipping surcharge? (Rest of the world)
- What is the oversized shipping surcharge? (Australia)
- Which items are considered oversized? (Australia) / (Rest of the world)
- Will I have to sign for my delivery? (Australia)
Payments & Afterpay
- Can I return an item purchased with Afterpay?
- Can I use Afterpay with a debit or credit card?
- Does Afterpay charge interest?
- Is Afterpay a credit card?
- Is Afterpay available on every order?
- What happens if I miss an Afterpay payment?
- What payment methods do you accept?
- Who do I contact about my Afterpay account?
Gift Cards
- Can I return a gift card?
- Do I earn Blowes Plus Rewards points when purchasing a gift card?
- Gift Card Terms & Conditions
- How do I buy an E-Gift Card?
- How do I redeem my Gift Card?
- How long are gift cards valid for?
- I've lost my gift card, can you help?
- What should I do if my E-Gift Card hasn't been received?
Blowes Plus Rewards
- Can I earn and redeem points in-store?
- Can points be redeemed in conjunction with another offer?
- Do birthday rewards depend on my tier?
- Do loyalty points expire?
- How do I redeem my points?
- How do the loyalty tiers work?
- How many points do I earn per order?
- What are the benefits of being a Blowes Loyalty member?
Embroidery
- Are there limitations on logo size or placement?
- Can Blowes help with logo digitising?
- Can I choose any garment for embroidery?
- Can I pick up my embroidered order in store?
- Can I supply my own garments for embroidery?
- Do I need to provide my logo artwork?
- Do you offer colour matching for embroidery threads?
- How do I place an order for corporate embroidery?
- How does the embroidery process work?
- How long does embroidery take?
- Is embroidery suitable for heavy-duty workwear?
- Is there a minimum order quantity?
- What file format should my logo be in?
- What happens if the garments I want are out of stock?
- What services does Blowes offer for corporate embroidery?
- What types of garments can Blowes embroider?
Wedding Fittings
- Are there any costs for alterations?
- Can we hire suits or are they purchase-only?
- Do we need an appointment for wedding fittings?
- Do you offer group bookings for wedding parties?
- Does Blowes offer alterations?
- How close to the wedding should final fittings or adjustments be done?
- How long does a fitting appointment take?
- What happens if someone's size changes before the wedding?
- What if the Groomsmen live in separate locations?
- What should we bring to our fitting?
- When should we book wedding suit fittings?
